Privacy policy
Last updated: May 7, 2026
The Cocoa Collection operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Cocoa Collection is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase using our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to your personal information.
Please read this Privacy Policy carefully. By using and accessing our Services, you acknowledge that you have read and understand this Privacy Policy.
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### Personal Information We Collect
When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.
We may collect the following information:
- Contact details including your name, billing address, shipping address, phone number, and email address
- Payment and transaction details
- Account information such as login credentials and preferences
- Order history and shopping activity
- Communications with us
- Device and usage information such as IP address, browser type, and site interaction
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### How We Collect Information
We collect information:
- Directly from you when you place an order or contact us
- Automatically through cookies and site usage
- From service providers who help operate our store
- From partners or third parties where applicable
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### How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order or inquiries
- Provide customer support
- Improve our website and services
- Prevent fraud and maintain security
- Send marketing communications (if you opt in)
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### Sharing Your Information
We may share your information with:
- Shopify (our platform provider)
- Payment processors
- Shipping and fulfillment providers
- Service providers that help operate our store
These third parties only use your information to perform services on our behalf.
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### Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience and understand how visitors use our site.
You can control cookies through your browser settings.
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### Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Opt out of marketing communications
To make a request, please contact us at the email below.
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### Data Retention
We retain your information only as long as necessary to fulfill orders, provide services, and meet legal obligations.
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### Security
We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure.
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### Children's Data
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
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### Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.
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### Contact
If you have any questions about this Privacy Policy or your personal information, please contact us at:
The Cocoa Collection
thecocoacollections@gmail.com