Shipping policy

All orders are processed within 2–5 business days.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout. Delivery times may vary depending on your location.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note:

- Processing time is separate from shipping time

- Delays may occur during high-volume periods

Incorrect Shipping Information

The Cocoa Collection is not responsible for packages shipped to incorrectly provided addresses. Please ensure your shipping details are correct at checkout.

Lost or Stolen Packages

Once your order has been marked as delivered, we are not responsible for lost or stolen packages. Please contact your carrier for assistance.